Q1. CAN I HAVE A SAMPLE ORDER

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. WHAT ABOUT THE LEAD TIME?

A:Sample needs 3-5 days, mass production time depends on the quantity.

Q3. DO YOU HAVE ANY MOQ LIMIT FOR THE ORDER?

A: Low MOQ, 1pc for sample checking is available

Q4. HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. IS IT OK TO PRINT MY LOGO ON THE PACKAGE?

A: Yes. Please inform us formally before our production and confirm the design firstly.

Q6: HOW TO DEAL WITH THE FAULTY?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new flowers with new order for small quantity. For
defective batch products, we will resend them to you or we can discuss the solution.

Contact Us:

Contact :Julie
Phone : +8613554498584
Email: sales@gernax.com